Many TA Subscribers want to know:
How do you break down communication barriers between departments/units at work?
There’s a good reason so many people express this concern: It’s a tough one without a clear-cut solution.
While we’re all about optimism, we also recognize the difference between healthy positivity and sugar coating. That said, we’re not going to lie. This is a hard concern to address.
Why? Because communication barriers dissolve at work only when people—all the people communicating—want them to.
We’ve probably all had an experience, maybe with a close friend living internationally or working insanely restrictive hours, where we’ve put Herculean effort into keeping in contact despite all the systems and circumstances stacked against us. If we want to stay in touch, we do. When there’s no clear way to do that, we find one.
There’s the fundamental truth to keep in mind when approaching this challenge: When people want to communicate and collaborate, they find a way.
More often than not, an organization’s infrastructure—all your systems and processes—reinforce communication barriers, but they don’t create or cause them. That’s why focusing on infrastructure alone rarely solves the true, underlying problem. We recommend looking instead at your people and your culture when trying to solve org-wide communication problems.
This line of thinking demonstrates what makes this challenge so…tricky. To break down communication barriers, you need to make people across departments truly want to interface with each other, and there’s simply no way to make people want to do things they don’t actually want to do.
You can, however, create opportunities for everyone to develop strong relationships across different departments. This won’t necessarily make people want to communicate with each other, but it can make people more familiar with each other and more comfortable reaching out across organizational divisions.
And that, friends, can go a long way.
Here are some low-maintenance strategies for strengthening relationships and familiarity across different workplace units:
📅 Daily
Encourage yourself and your team to focus on three simple habits:
🕰️ When time allows
Offer to help an individual or team outside your department with…something.
The specific something you offer to help with and what kind of help you offer depends, of course, on how much energy and time you can realistically offer. It doesn’t have to be big to have meaning and to help build closeness, comfort, and familiarity. For example, if you know one entire team is swamped, you could offer to pick up their lunch and bring it to the conference room they’re all piled in.
⭐ Tip: Depending on your company culture, it might be a good idea to discuss this strategy with your direct manager before you set anything in motion. This helps expose any wrinkles in your plan, such as overtaxing yourself and falling behind on your own work. It can also be a way to demonstrate your relational initiative and promotability.
🤝 Reach out to someone outside your department in a meaningful way
For example, you might compliment them on excellent work they did or ask them to grab coffee, even if all you do is walk together to pick up the coffee.
💬 Commit to sharing a personal story or detail with at least one person outside your department
Sharing personal stories and details doesn’t dissolve interpersonal differences, but it can create the kind of familiarity and understanding that makes differences easier to navigate.
If your entire company gathers regularly, then plan to share something at the next event. If group events are few and far between, then you might just try to strike up a brief but powerful conversation in a common area—including digital common areas you might find on Slack or Teams.
Remember that sharing something personal is not the same as airing all your dirty laundry. If you’re uncomfortable sharing in general, ease into it by talking about foods you enjoy or places you like to travel.