We get some version of this challenge almost every time we open up the floor, and Vicki S. said it best: “Getting people to respond to my emails.”
If your emails are going unanswered, the first thing to know is this: it is not always about you. Inboxes are chaotic, people are overwhelmed, and sometimes great emails just get lost in the shuffle.
But there are things within your control that can make a real difference.
First, do a quick gut check
Ask yourself a few honest questions before blaming the inbox:
- Are you asking for something that is not yours to ask for?
- Is the request unclear?
- Are you emailing someone every other day and slowly becoming their most dreaded notification?
- Is there a chance the lack of response is actually pushback?
Be honest. The answer can tell you if your approach is the culprit or if it’s something else.
It might not be you at all
Sometimes low response rates are an organizational problem, not a people problem. If a company runs on email, Slack, Teams, text, and three other platforms simultaneously, people are drowning. Emails are not being ignored on purpose; they’re just buried under forty others.
It’s also worth considering whether there’s a relationship deficit with the people on the receiving end. If the only time someone shows up in a colleague’s inbox is when they need something, they are going to get deprioritized (consciously or not).
So build relationships before you need them. Check in occasionally. Engage with their work. Be a person, not just a requestor.
Write emails people actually want to respond to
This is the most fixable piece of the puzzle. Most unanswered emails suffer from the same issues: they’re too long, too vague, or bury the ask somewhere in paragraph four.
Here is what to do instead:
- Lead with the ask. Do not make people read to the bottom to figure out what is needed.
- Make it scannable. Use short paragraphs, bullet points, and bold text to highlight the key request and any deadline.
- Be specific about urgency. “When you get a chance” gets deprioritized. “I need this by Thursday at noon to hit our deadline” gets answered.
- Keep it short. If the email requires scrolling, it is probably too long.
Good rule of thumb: if someone can read it in under 30 seconds and know exactly what’s needed and when, it’s a good email.
Do not be afraid to follow up or switch channels
One follow-up isn’t annoying. It’s professional. Give it two to three business days and then try again, but consider changing the medium. Pick up the phone. Send a Slack message. If the team is in the office, walk over to someone’s desk.
A 30-second in-person conversation can accomplish what three emails could not.
When nothing is working, zoom out
The issue might not be the emails at all. It could be a credibility gap, an unclear ask, or a company culture with too many communication channels and not enough signal. Identifying the real bottleneck is the only way to actually solve it.