“My biggest challenge is learning to say no when asked to take on additional work when my plate is already too full.” — Julie V.
The reason no is so hard for a lot of us is a little embarrassing: yes has always been how we prove we’re reliable. So the plate fills with everyone else’s priorities, and none of your own.
So let’s make no easier, and let’s make it cost you less.
A yes is always a trade
Every time you say yes to new work on a full plate, you say no to something already on it. Name the trade out loud. When your boss can see what a new task would push aside, “no” becomes a conversation about priorities. If holding that line doesn’t come naturally, our guide to being assertive at work breaks down how to do it without feeling like the bad guy.
Who is asking?
Now, it can depend on who is asking you to take on more. Is it your direct boss? A cross-department request? A lazy or incompetent coworker? If it’s your boss, you can highlight your priorities for the quarter and use it as an opportunity to flag any obstacles or additionally needed resources to help offset some of your workload. If it’s a non-supervisor person asking, and it’s not feasible, it’s okay to say no.
Have the words ready
The hardest part is doing it live, so borrow language you can reuse:
- “I’d love to help. I’m at capacity with X and Y this week, so which would you like me to move?”
- “I can get to this Thursday, or hand it to someone sooner. Which works better for you?”
- “That’s not something I can take on right now, but here’s who might be able to.”
Want a bigger arsenal? Steal our full set of burnout scripts for the moments your plate is already past full.
Watch what you keep saying yes to
This is the part with teeth for your career. Women get asked more often to take on non-promotable work: the office-housework tasks that keep things running but never show up in a promotion case, and we say yes more often when we’re asked. Every yes to the party planning and the note-taking is time not spent on the work that gets you paid and promoted. Saying no to the invisible tasks is how you protect the visible ones.
The fallout is smaller than you think
The fear underneath people-pleasing is that no will cost you the relationship, but it rarely does. When researchers looked at how people actually react to being turned down, they found we badly overestimate how upset people get. The person asking usually just moves to their next option. The disaster you’re bracing for mostly lives in your head, and knowing that makes the word easier to say.
Saying no doesn’t make you less valuable. The woman who can be trusted to deliver what she takes on is worth far more than the one who says yes to everything and drowns. Start with one no this week, and watch how little the sky falls.